Support Provider: Dr. Yordan Zhekov is an accredited counsellor and member of the Federation of Drug and Alcohol Practitioners (FDAP) and a member of the British Association for Counselling and Psychotherapy (BACP). He adheres to their ethics, code of practice and complaints procedure. He is also a member of the Information Commissioner’s Office (ICO) and as such complies to the GDPR requirements.

Support Nature: The support is provided through a talking support session. The specific nature of the support is decided in agreement between the support provider and the client/s.

Confidentiality and Records: The talking support sessions are confidential except if the support provider considers something life threatening to the client/s, or seriously harmful to others, or where obliged by law. Before disclosure the support provider will seek to secure valid consent from the client/s and will consult the clinical supervisor except if delay is considered harmful or in contravention of the law. The support provider’s work is being supervised and as such discussed during the supervision sessions without revealing the names of the clients. The support provider also keeps brief electronic records from the sessions which are securely stored. If there is a need to communicate to other professionals for the purposes of further support or referral the decision will be made in mutual agreement with the client/s.

Privacy Information: The client agrees that the personal data, namely, any correspondence, payment information and the records from the sessions is to be managed by the abovementioned support provider being kept secure according to the confidentiality statement for the purposes of the support service, in compliance with GDPR and for the period of 7 years except in case of written withdrawal request. The personal data may be shared only in accordance to the above listed confidentiality statement. The client reserves the right to lodge a complaint with a supervisor authority related to the management of their privacy information.

Time Framework: The sessions’ frequency will be once a week and each session will last 50min (one counselling hour) unless agreed otherwise.

Fees: The charge is per session and is agreed with the client except the initial consultation of 30 min which is free. If any discounts are provided, they are mutually agreed. The payment is to be made before the session or shortly after it through a bank transfer or PayPal.

Cancellation: At least 48 hour notice is required if cancelling the session. The fee charge applies for any missed sessions. The fee charge applies if the cancellation is less than 48 hours (except in an emergency). If the support provider is unable to provide the session he will give as much notice as possible and offer an alternative time.